hheyvuno.
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FOR INTERNATIONAL TRADE & CROSS-BORDER ECOMMERCE

Cross-border ecommerce customer support

Keep pre-sales questions and after-sales conversations connected to your online store. A buyer can open the chat widget from a product page, send an image or file, and continue a conversation with an agent who sees the supplied product or order reference.

Contact sales ↗Pricing →

Built for conversations that lead to orders

Use SDK or URL fields to attach the product page, order reference and campaign source. These fields help routing and context; verify an order in your business system before sensitive changes. Translate foreign-language messages into the agent’s working language, use FAQ for repetitive questions, and take over manually when the case needs a person.

Two-way chat translation

Choose the agent’s working language, keep original messages and review important prices, delivery promises and refunds. Translation can make mistakes.

Learn more →

Product

Embed a JS widget or iframe, share a standalone chat URL, and pass order IDs and custom customer context through URL parameters or the SDK.

Learn more →

HEYVUNO

Frequently asked questions

How do I buy and activate a seat?+

Contact us on Telegram or WhatsApp to confirm your seats, allowances and payment. The administrator creates your account; renewals and top-ups are arranged through support.

Does every message use translation characters?+

Files and images are not translated. Numeric-only messages and text already in your working language do not need translation. A failed outgoing translation does not send the original message.

Are all messaging channels equivalent?+

Telegram supports the website-to-agent workflow. The included desktop app supports the listed platforms; this is separate from a WhatsApp Business or Signal server bridge. Confirm channel availability and any provider charges before purchase.

HEYVUNO

Let’s talk

Contact us on Telegram or WhatsApp to discuss your team, purchase and activation. Click an icon to open a chat; no QR code is required.

Telegram@software_devlp↗WhatsAppLet’s talk · janly↗

Customer support tools: comparison & selection →

Comparing live chat tools? Use these official product references and a practical checklist to decide which workflow fits your team. These are independent products, not Heyvuno partners.

Product names belong to their respective owners. Heyvuno is independent and does not imply affiliation. Verify current features and pricing with each provider; no search ranking is guaranteed.