Two-way translation and shared usage
1M annual translation characters per paid seat, pooled across web and desktop within the merchant account. Additional usage requires a top-up.
FOR INTERNATIONAL TRADE & CROSS-BORDER ECOMMERCE
Customer support tools: comparison & selection
Comparing live chat tools? Use these official product references and a practical checklist to decide which workflow fits your team. These are independent products, not Heyvuno partners.
Your global support workspace
Agent seats, subscription and total costs
Contact us on Telegram or WhatsApp to confirm your seats, allowances and payment. The administrator creates your account; renewals and top-ups are arranged through support.
Website chat, desktop apps and channel boundaries
Telegram supports the website-to-agent workflow. The included desktop app supports the listed platforms; this is separate from a WhatsApp Business or Signal server bridge. Confirm channel availability and any provider charges before purchase.
Data retention, customer context and human control
Chat history is retained for 3 months. Expired messages and associated attachments are automatically deleted.
| Product | Learn more |
|---|---|
| Heyvuno | A multilingual live chat and foreign trade communication assistant for cross-border ecommerce teams. Translate conversations both ways, connect AI and support global buyers from one workspace. 800 USDT · per seat / year → |
| 美洽 Meiqia | 美洽 Meiqia ↗ Two-way translation and shared usage |
| iChat | iChat Agent seats, subscription and total costs |
| Knocket | Knocket Website chat, desktop apps and channel boundaries |
| Intercom | Intercom ↗ Data retention, customer context and human control |
| Zendesk | Zendesk ↗ Two-way translation and shared usage |
| Crisp | Crisp ↗ Agent seats, subscription and total costs |
| LiveChat | LiveChat ↗ Website chat, desktop apps and channel boundaries |
| tawk.to | tawk.to ↗ Data retention, customer context and human control |
| Tidio | Tidio ↗ Two-way translation and shared usage |
| Chatwoot | Chatwoot ↗ Agent seats, subscription and total costs |
| Freshdesk | Freshdesk ↗ Website chat, desktop apps and channel boundaries |
| SaleSmartly | SaleSmartly ↗ Data retention, customer context and human control |
| Mixdesk | Mixdesk ↗ Two-way translation and shared usage |
HEYVUNO
Frequently asked questions
How do I buy and activate a seat?+
Contact us on Telegram or WhatsApp to confirm your seats, allowances and payment. The administrator creates your account; renewals and top-ups are arranged through support.
Does every message use translation characters?+
Files and images are not translated. Numeric-only messages and text already in your working language do not need translation. A failed outgoing translation does not send the original message.
Are all messaging channels equivalent?+
Telegram supports the website-to-agent workflow. The included desktop app supports the listed platforms; this is separate from a WhatsApp Business or Signal server bridge. Confirm channel availability and any provider charges before purchase.
HEYVUNO
Let’s talk
Contact us on Telegram or WhatsApp to discuss your team, purchase and activation. Click an icon to open a chat; no QR code is required.